Flooding in Camden – repairs service taking emergency calls only
You may be aware that there was flooding again in areas of Camden yesterday (Sunday 25 July).
Yesterday’s flooding was less severe than the flooding two weeks ago, but the repairs service are receiving a very high volume of calls for support related to water damage or other issues caused by the heavy rain, so we are currently only taking emergency calls.
If you need emergency repairs to your council home caused by flooding, call us on 020 7974 4444, option 3 then 1. We will get to everyone so please bear with us and stay on the line if you’re struggling to get through. If you or someone else is in immediate danger, call the emergency services on 999.
We are currently only taking emergency calls, so please only contact us by phone to report an emergency repair. If your repair is not an emergency, you can report it online as normal using your Camden Account.
Please be aware that if you report an emergency which isn’t an emergency, our repairs staff will not complete your job and you will need to book another appointment.
Contact your neighbourhood housing officer if you need help or support because of flooding. There is more information about the flooding and support for Camden residents on our website.
We have had to cancel some non-emergency repairs this week so that we can prioritise the people whose homes have been affected by the floods. If your repair has been delayed, we apologise for the inconvenience as we know that some tenants have been waiting a long time for non-essential repairs. We assure you we will get to your job as quickly as we can.
Thank you all for your patience.
Danny Waite, Head of Repairs and Operations
Scot Reid, Head of Property Customer Services and Engagement
The redevelopment of the Agar Grove Estate has won Large Project of the Year at the 2021 UK Passivhaus Awards.
Passivhaus is a type of building (doesn’t have to be a house!) that is super-insulated and energy efficient, has no cold drafts in winter, doesn’t overheat in summer, and has good ventilation. Many people think that this type of building is what all buildings should be like in the future if society is going to drastically cut its greenhouse gas emissions.
Cecil Rhodes is a controversial figure, to say the least, these days. He believed in expanding the British Empire, and that white Europeans were the “supreme race”. He was Prime Minster of the Cape Colony (now South Africa), and the country of Rhodesia (now Zimbabwe) was named after him. He founded the De Beers diamond company to exploit Africa’s mineral wealth, and he established the Rhodes Scholarship. A statue of him in Oxford is to be taken down this year after Black Lives Matter protests last year.
The Housing Ombudsman Service is setting up a new Resident Panel. The aim is to create a stronger resident voice, as well as to seek input and feedback around the development of our service.
It will operate virtually and have around 100 members. The whole panel will meet online twice a year to discuss key areas of work such as the development of our annual business plan and three-year corporate plan. In addition, there will be opportunities to take part in smaller group activities. These could include discussions on topics such as residents’ experience of using our service or our thematic reports investigating further into issues arising through complaints.
The service is currently recruiting members to join the panel. If you are interested you can go to their new website page where there is further information and a short application form to complete. The deadline for completing the form is 25 February 2021, and the first virtual meeting is due to take place on 23 March 2021.
Emergency and essential repairs to continue during lockdown
The Council will continue to carry out emergency and essential repairs inside tenants’ homes, and repairs to communal areas will continue if it is safe to do so during the current lockdown.
However, some repairs may take longer to be resolved. We will still respond to all emergency repairs in six to 24 hours, but tenants will now need to wait up to 20 working days (previously 10 working days) for essential jobs.
Emergency repairs include suspected gas or carbon monoxide leaks, loss of hot water or any other works needed to keep homes safe.
Urgent repairs include restoring partial loss of power, such as to sockets, serious leaks or other problems that are likely to lead to further damage if they aren’t fixed.
Please do not report any repairs that are not urgent or an emergency (for example cosmetic plastering, or a dripping tap) as we will not be able to book them.
Save time and book online. You can report emergency and essential repairs on 020 7974 4444 (option 3 then 1) but it is always quicker to report online at camden.gov.uk/housing-repairs
Please bear with us
Staff are working really hard to keep your homes in good repair during this difficult time. As always, your safety is their priority. Please bear with us as this may mean we take longer to get to your job, as staff make sure that they wash their hands and tools and change PPE between jobs. This is to keep you and them safe and to prevent the spread of Covid-19.
You may wait slightly longer than normal if you call us to report repairs – this is because some of our operators have been moved temporarily to other parts of the Council to help in the Covid-19 response. You can save time by booking repairs online at camden.gov.uk/housing-repairs
Only report an emergency repair in a real emergency
Our repairs team will always attend an emergency request to make sure that you are safe and secure, but at the moment, even more than ever, they need to focus on genuine emergency jobs. If our staff are called to an emergency request that isn’t an emergency or is different to what was described in the booking, they will not be able to carry out the repair and you will be asked to book a separate appointment.
Thank you for your patience and understanding. We will let you know if anything changes.