Notice from Camden Council re recent Flooding

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Camden Council logo

Flooding in Camden – repairs service taking emergency calls only

Dear tenant

You may be aware that there was flooding again in areas of Camden yesterday (Sunday 25 July).

Yesterday’s flooding was less severe than the flooding two weeks ago, but the repairs service are receiving a very high volume of calls for support related to water damage or other issues caused by the heavy rain, so we are currently only taking emergency calls.

If you need emergency repairs to your council home caused by flooding, call us on 020 7974 4444, option 3 then 1. We will get to everyone so please bear with us and stay on the line if you’re struggling to get through. If you or someone else is in immediate danger, call the emergency services on 999.

We are currently only taking emergency calls, so please only contact us by phone to report an emergency repair. If your repair is not an emergency, you can report it online as normal using your Camden Account.

Please be aware that if you report an emergency which isn’t an emergency, our repairs staff will not complete your job and you will need to book another appointment.

Contact your neighbourhood housing officer if you need help or support because of flooding. There is more information about the flooding and support for Camden residents on our website.

We have had to cancel some non-emergency repairs this week so that we can prioritise the people whose homes have been affected by the floods. If your repair has been delayed, we apologise for the inconvenience as we know that some tenants have been waiting a long time for non-essential repairs. We assure you we will get to your job as quickly as we can.

Thank you all for your patience.

Danny Waite, Head of Repairs and Operations

Scot Reid, Head of Property Customer Services and Engagement

Agar Grove Redevelopment wins Passivhaus award

The redevelopment of the Agar Grove Estate has won Large Project of the Year at the 2021 UK Passivhaus Awards.

Passivhaus is a type of building (doesn’t have to be a house!) that is super-insulated and energy efficient, has no cold drafts in winter, doesn’t overheat in summer, and has good ventilation. Many people think that this type of building is what all buildings should be like in the future if society is going to drastically cut its greenhouse gas emissions.

https://www.passivhaustrust.org.uk/passivhaus_awards/uk-passivhaus-awards-2021/

For more information see below:

https://www.passivhaustrust.org.uk/projects/detail/?cId=100#.XIFRnSj7Q2w

Congratulations to all involved.

Organising for Empty Homes Day of Action

Homes4All are planning an Empty Homes Day of Action in October.

If you would like to take part in the organising for it, see the information below:

Homes4All Logo

Invite to Organising Meeting:

Saturday, 29th May, 11am Empty Homes Day of Action organising meeting

This meeting is for everyone who wants to take part in the October Day of Action for empty homes.

Join Zoom Meeting

https://us02web.zoom.us/j/81312365129?pwd=VjhTQjBzMWxIaEdIeXExTnV3RjB2QT09

Meeting ID: 813 1236 5129

Passcode: 015065

http://www.axethehousingact.org.uk/uncategorized/endourcladdingscandal-time-to-fight-for-fire-safety/

https://www.facebook.com/events/1617993971730522?ref=newsfeed

Morag

on behalf of HfA

HFA Contact Details:

Email: info@axethehousingact.org.uk

fb: https://www.facebook.com/Homes4AllUK

Cecil Rhodes House in Somers Town to be renamed

Residents in Cecil Rhodes House have voted to rename the building Park View House, after the building’s views over St Pancras Gardens.

https://news.camden.gov.uk/cecil-rhodes-house-renamed-by-residents/

Cecil Rhodes is a controversial figure, to say the least, these days. He believed in expanding the British Empire, and that white Europeans were the “supreme race”. He was Prime Minster of the Cape Colony (now South Africa), and the country of Rhodesia (now Zimbabwe) was named after him. He founded the De Beers diamond company to exploit Africa’s mineral wealth, and he established the Rhodes Scholarship. A statue of him in Oxford is to be taken down this year after Black Lives Matter protests last year.

Housing Ombudsman Resident Panel – call for volunteers

The Housing Ombudsman Service is setting up a new Resident Panel. The aim is to create a stronger resident voice, as well as to seek input and feedback around the development of our service.  

It will operate virtually and have around 100 members. The whole panel will meet online twice a year to discuss key areas of work such as the development of our annual business plan and three-year corporate plan. In addition, there will be opportunities to take part in smaller group activities. These could include discussions on topics such as residents’ experience of using our service or our thematic reports investigating further into issues arising through complaints. 

The service is  currently recruiting members to join the panel. If you are interested you can go to their new website page where there is further information and a short application form to complete. The deadline for completing the form is 25 February 2021, and the first virtual meeting is due to take place on 23 March 2021

Message from Camden Council about Repairs

Camden Council logo

Emergency and essential repairs to continue during lockdown

Dear Resident

The Council will continue to carry out emergency and essential repairs inside tenants’ homes, and repairs to communal areas will continue if it is safe to do so during the current lockdown.

However, some repairs may take longer to be resolved. We will still respond to all emergency repairs in six to 24 hours, but tenants will now need to wait up to 20 working days (previously 10 working days) for essential jobs.

  • Emergency repairs include suspected gas or carbon monoxide leaks, loss of hot water or any other works needed to keep homes safe.
  • Urgent repairs include restoring partial loss of power, such as to sockets, serious leaks or other problems that are likely to lead to further damage if they aren’t fixed. 
  • Please do not report any repairs that are not urgent or an emergency (for example cosmetic plastering, or a dripping tap) as we will not be able to book them.
  • Save time and book online. You can report emergency and essential repairs on 020 7974 4444 (option 3 then 1) but it is always quicker to report online at camden.gov.uk/housing-repairs

Please bear with us

Staff are working really hard to keep your homes in good repair during this difficult time. As always, your safety is their priority. Please bear with us as this may mean we take longer to get to your job, as staff make sure that they wash their hands and tools and change PPE between jobs. This is to keep you and them safe and to prevent the spread of Covid-19.

You may wait slightly longer than normal if you call us to report repairs – this is because some of our operators have been moved temporarily to other parts of the Council to help in the Covid-19 response. You can save time by booking repairs online at camden.gov.uk/housing-repairs

Only report an emergency repair in a real emergency

Our repairs team will always attend an emergency request to make sure that you are safe and secure, but at the moment, even more than ever, they need to focus on genuine emergency jobs. If our staff are called to an emergency request that isn’t an emergency or is different to what was described in the booking, they will not be able to carry out the repair and you will be asked to book a separate appointment.

Thank you for your patience and understanding. We will let you know if anything changes.

Yours faithfully

Danny Waite

Head of Repairs and Operations

Share your views: funding your Camden housing services

A message from Camden Council:

Funding your housing services

The Covid-19 pandemic has been hard for everyone. While we are so proud of how our communities have supported each other, we know that many have lost their jobs or had their hours reduced and that families are struggling to manage.

Some tenants and some of the businesses and organisations that rent other properties from us have been struggling to pay their rent, and some have stopped trading.

We expect to lose an estimated £5 million this year in rent and charges because of the pandemic, and that we will need to find another £4.9 million next year to keep your housing services running as they are. We expect that the coming years will be tough financially too.

We have asked the government for help but so far they haven’t offered any funding.

Share your views

Officers from your housing services have been there on the front line to keep you safe and well throughout the pandemic. We want to keep it that way. I will be taking a report to the Council’s Cabinet in January to recommend that we do this by increasing rents and charges from April 2021.

Please note that we propose keeping average weekly increases to rent and charges under £2 and that if you receive universal credit or housing benefit, your benefit will be adjusted to pay for any increase.

You can read more about our financial challenge, the proposals for increasing rents and charges and the help available for tenants in the leaflet which you can download below.

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Although this is not a formal consultation, you know your housing services best and we’d like to hear about any ideas you have for how we can make savings or be more efficient. Your views and ideas will feed into the report I will take to Cabinet in January. Cabinet will consider the report and make a decision about whether to increase rents and by how much.

If you have any comments about the proposed rent increase or ideas for where we could make savings locally please let us know at camden.gov.uk/housing-funding by Monday 4 January 2021.

Thank you in advance for sharing your views.

Cllr Apak's eSignature

Cllr Meric Apak

Cabinet Member for Better Homes

https://content.govdelivery.com/accounts/UKLBC/bulletins/2affa8f