Flooding in Camden — a message from Housing Repairs

Camden Council logo
Camden Council logo

Dear tenant

Following flooding in areas of Camden on Monday 12 July, Council teams including housing repairs have been working with emergency services to support residents who have been affected.

If you need emergency repairs to your council home caused by flooding, call us on 020 7974 4444, option 3 then 1. We are currently receiving a very high volume of calls so please bear with us if you are struggling to get through. If you or someone else is in immediate danger call the emergency services on 999.

Contact your neighbourhood housing officer if you need help or support because of flooding. There is more information about the flooding and support for Camden residents on our website.

We are currently only taking emergency calls and we expect that to be the case for at least until the end of the week. If your repair is not an emergency, please report it online using your Camden Account.

Please be aware that if you report an emergency which isn’t an emergency, our repairs staff will not complete your job and you will need to book another appointment.

We have had to cancel some non-emergency repairs this week so that we can prioritise the people whose homes have been affected by the floods. If your repair has been delayed, we apologise for the inconvenience as we know that some tenants have been waiting a long time for non-essential repairs. We assure you we will get to your job as quickly as we can.

Thank you all for your patience.

Danny Waite, Head of Repairs and Operations

Scot Reid, Head of Property Customer Services and Engagement