What is the Housing Disrepair Protocol?
Where a landlord has failed to comply with its repairing obligations under the lease, the leaseholder or tenant may wish to make a claim for a court order and/or damages (compensation). There may also be an element of personal injury if this has occurred as a result of the disrepair.
The Ministry of Justice through the Civil Procedure Rules provide a Housing Disrepair Protocol to be followed if a leaseholder or tenant intends to bring such a claim in England or Wales.
The Protocol describes the conduct that the court will expect the parties to follow in a housing disrepair claim prior to the start of legal proceedings. It is intended to provide a clear framework within which parties to a dispute can attempt to achieve an early and appropriate resolution of the issues.
https://www.lease-advice.org/article/housing-disrepair-protocol/