Notice from Camden Council re recent Flooding

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Camden Council logo

Flooding in Camden – repairs service taking emergency calls only

Dear tenant

You may be aware that there was flooding again in areas of Camden yesterday (Sunday 25 July).

Yesterday’s flooding was less severe than the flooding two weeks ago, but the repairs service are receiving a very high volume of calls for support related to water damage or other issues caused by the heavy rain, so we are currently only taking emergency calls.

If you need emergency repairs to your council home caused by flooding, call us on 020 7974 4444, option 3 then 1. We will get to everyone so please bear with us and stay on the line if you’re struggling to get through. If you or someone else is in immediate danger, call the emergency services on 999.

We are currently only taking emergency calls, so please only contact us by phone to report an emergency repair. If your repair is not an emergency, you can report it online as normal using your Camden Account.

Please be aware that if you report an emergency which isn’t an emergency, our repairs staff will not complete your job and you will need to book another appointment.

Contact your neighbourhood housing officer if you need help or support because of flooding. There is more information about the flooding and support for Camden residents on our website.

We have had to cancel some non-emergency repairs this week so that we can prioritise the people whose homes have been affected by the floods. If your repair has been delayed, we apologise for the inconvenience as we know that some tenants have been waiting a long time for non-essential repairs. We assure you we will get to your job as quickly as we can.

Thank you all for your patience.

Danny Waite, Head of Repairs and Operations

Scot Reid, Head of Property Customer Services and Engagement

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